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Impossible to importe an archive file

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Hello !
Sorry to bother the community, but I run into an issue that is rather new to me.
I've written a story, and exported it to an archive file. When I try to reimport it on my computer (a Mac with OSX.11), it works, no matter which browser I use. But when I try to share it with other people it doesn't. They click on the "Import from file" button and select the aforementioned file, and the software loads for a second, but then nothing shows up on the stories page. The miniature of the story they would be supposed to click on in order to access the source never shows up. It's as if the file I sent them was blank - not even an error message is displayed.
Would you by any chance have a hint on what may cause this?

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